why nobody in support ans my email!

132 posts Tue, Mar 8, 2022 at 11:28 AM in General Discussion

hello,
I had problem in payment and emailed topcoder support, but it's days nobody answer my email and even no reply? why?

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+1

Comments

  • fajar.mlnfajar.mln Re: why nobody in support ans my email! (response to post by WinnerE)
    945 posts Tue, Mar 8, 2022 at 11:54 AM

    Hi @WinnerE

    Sorry about the issue, can you add me (fajar.mln or fajar.mln@wearetopcoder.com) to your support ticket so I can help follow up your case? Thank you.

    Best Regards,

    fajar.mln
    Topcoder Community Manager

    +1
  • WinnerEWinnerE Re: why nobody in support ans my email! (response to post by fajar.mln)
    132 posts Tue, Mar 8, 2022 at 05:00 PM

    I sent email and no ans or ticket, but will send to support and your email.

    +0
  • WinnerEWinnerE Re: why nobody in support ans my email! (response to post by fajar.mln)
    132 posts Tue, Mar 8, 2022 at 05:02 PM

    I sent.

    +0
  • fajar.mlnfajar.mln Re: why nobody in support ans my email! (response to post by fajar.mln)
    945 posts Tue, Mar 8, 2022 at 05:32 PM

    Thank you @WinnerE, I receive your email and has forward it to the person in charge for your case.

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  • WinnerEWinnerE Re: why nobody in support ans my email! (response to post by fajar.mln)
    132 posts Wed, Mar 9, 2022 at 05:20 AM

    so why support@topcoder.com not work or reply email?

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  • fajar.mlnfajar.mln Re: why nobody in support ans my email! (response to post by fajar.mln)
    945 posts Wed, Mar 9, 2022 at 12:53 PM

    do you receive any automated ticket created after sending the email? If there is no ticket created and sent to your email, then probably support team does not receive your email in their system and not aware of your issue.

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  • WinnerEWinnerE Re: why nobody in support ans my email! (response to post by fajar.mln)
    132 posts Wed, Mar 9, 2022 at 12:58 PM

    no automated ticket... it can relate to yandex mail that's Russian? why not receive my email in their system? how you received?!

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  • fajar.mlnfajar.mln Re: why nobody in support ans my email! (response to post by fajar.mln)
    945 posts Wed, Mar 9, 2022 at 01:01 PM edited Mar 9, 2022 at 01:02 PM

    Screenshot

    You should receive something like this after sending email to support@topcoder.com after few minutes, if you did not receive it in your email, then your mail is not sent to support@topcoder.com

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  • WinnerEWinnerE Re: why nobody in support ans my email! (response to post by fajar.mln)
    132 posts Wed, Mar 9, 2022 at 01:03 PM

    I sent email with my Gmail and it work. so i think yandex has problem because it's Russian. can I change my topcoder account email ?

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  • fajar.mlnfajar.mln Re: why nobody in support ans my email! (response to post by fajar.mln)
    945 posts Wed, Mar 9, 2022 at 01:06 PM

    Yes, you can change it from here: https://www.topcoder.com/settings/account

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  • WinnerEWinnerE Re: why nobody in support ans my email! (response to post by fajar.mln)
    132 posts Wed, Mar 9, 2022 at 01:19 PM

    no, can't change email with this link. can just change password?

    +0
  • WinnerEWinnerE Re: why nobody in support ans my email! (response to post by fajar.mln)
    132 posts Wed, Mar 9, 2022 at 01:27 PM
    +0
  • fajar.mlnfajar.mln Re: why nobody in support ans my email! (response to post by fajar.mln)
    945 posts Thu, Mar 10, 2022 at 01:01 AM

    can't see the page from that link, it said the page is not exist

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  • WinnerEWinnerE Re: why nobody in support ans my email! (response to post by fajar.mln)
    132 posts Thu, Mar 10, 2022 at 04:56 AM

    it created ticket for me, waiting support answer!

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  • fajar.mlnfajar.mln Re: why nobody in support ans my email! (response to post by WinnerE)
    945 posts Wed, Mar 16, 2022 at 12:37 AM

    @WinnerE

    Just want to check the status of your issue, did someone from payments or support has reach out back to you?

    +0
  • kavukcutolgakavukcutolga Re: why nobody in support ans my email! (response to post by fajar.mln)
    4 posts Mon, Jul 11, 2022 at 12:02 PM

    hello Fajar, I included you in my support query as I could not get a payment config done via support. could you please help?

    +0
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