No answer from support about pending payments

wleite

I sent a message about some "frozen" pending payments I have 3 weeks ago (Feb 7th).
Got a reply from support (Rishabh Sisodiya) in the next day, but the problem wasn't solved.

I sent another message in Feb 16th and another one, a couple of days ago.
No answers at all.
It is not a big deal, because the pending payments are quite modest, but it would be nice to hear back, and hopefully receive the prizes.

With the recent events, has anything changed in payments?

BeckyE430

Hi @wleite , no changes have been made to Payments. Our Support team did face some internet issues for some of the staff, but they are back up and running now. If you want to email me (becky.embree@topcoder.com) with your support ticket, I can check on my end too.

wleite

@BeckyE430 said:
Hi @wleite , no changes have been made to Payments. Our Support team did face some internet issues for some of the staff, but they are back up and running now. If you want to email me (becky.embree@topcoder.com) with your support ticket, I can check on my end too.

Thanks for the reply @BeckyE430!
I will wait a few more days.

BeckyE430

Hope this resolves for you quickly!

wleite

@BeckyE430 said:
Hope this resolves for you quickly!

The issue was solved today. Thanks!